INTERNATIONAL TELECOMMUNICATION UNION
ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.
Service Support Administrative Consultant
Vacancy notice no: 1964
Sector: SG
Department: ISD
Country of contract: Multiple duty stations
Duty station: Multiple duty stations
Position number: [[positionNumber]]
Grade: [[PositionGrade]]
Type of contract: Consultant
Duration of contract: Five months
Recruitment open to: External
Application deadline (Midnight Geneva Time): 24 March 2025
ORGANIZATIONAL UNIT
The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.
Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.
BACKGROUND INFORMATION
The aim of this consultancy is to provide support in the Service Support by assisting with purchase requisition tasks and manage the inventory management lifecycle under the direction of the Service Support Manager.
TERMS OF REFERENCE
Under the direction of the Service Support Manager, the Consultant will:
- Initiate and process purchase requisition requests, ensuring adherence to budgetary constraints, ISD procedures, and procurement policies.
- Ensure that all the necessary supporting documents are supplied by requesters and attached to the Shopping Carts before submission to the Procurement Division.
- Collaborate closely with the Procurement Division to monitor purchase requests promptly, ensure that all requisitions adhere to contract terms and agreed delivery schedules, and provide regular progress reports.
- Create and manage inventory records, ensuring accuracy and completeness.
- Execute and maintain inventory control procedures to process good issuances (GIs), track stock levels, ensuring optimal stock levels are maintained based on historical data and forecasted demand, deliveries, and discrepancies.
- Assist in the yearly physical inventory process using SAP ERP and conduct periodic audits of physical inventory to ensure accuracy and integrity of the inventory management system.
- Contribute to process improvement initiatives aimed at enhancing users’ experience and optimizing the efficiency of service support operations.
- Log user queries and technical problems in the Service Desk logging and tracking system.
CONCRETE DELIVERABLES
- Initiation and process of purchase requisition requests, ensuring adherence to budgetary constraints, ISD procedures, and procurement policies. Ensuring that all necessary supporting documents are supplied by requesters and attached to the shopping carts before submission to the Procurement Division.
- Creation and management of inventory records, ensuring accuracy and completeness. Execution and maintenance of inventory control procedures to process good issuances (GIs), track stock levels, ensuring optimal stock levels are maintained based on historical data and forecasted demand, deliveries and discrepancies.
- Contribution to process improvement initiatives aimed at enhancing users’ experience and optimizing the efficiency of service support operations.
COMPETENCIES
- Knowledge of financial principles and practices.
- Knowledge of SAP.
- Knowledge of IT inventory management.
- Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
- Ability to work in a multicultural team environment.
- Customer and result orientation.
QUALIFICATIONS REQUIRED
Education:
Completed secondary education, withresulting in a diploma, OR complete equivalent completed technical or commercial studies with, resulting in a diploma in Computer Science, Information Technology, or a related field.
Experience:
At least four (4) years of experience in the field of the Special Service Agreement (SSA). Proven experience in purchase requisition, inventory management, or a similar role.
Languages:
Knowledge of English or French at advanced level. Knowledge of one of the languages of the Union ( Arabic, Chinese, Russian, Spanish) is desirable.
REMUNERATION INFORMATION
Salary may vary depending on the duty station.
INFORMATION ON RECRUITMENT PROCESS
Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - @itu.int - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.
ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.
