ITU competency framework

Competencies are defined as the knowledge, skills and attitudes required to demonstrate successful performance. They are in line with the Organization’s strategic objectives and culture. Competencies are demonstrated through behavior.

The application of a competency-based approach is encouraged throughout the UN System and is considered a fundamental part of Human Resources processes.

ITU has identified thirteen (13) competencies and three (3) main categories – Core, Functional and Technical with the aim of defining required behaviour in different ITU jobs as well as facilitating performance dialogue through objectivity and clear expectations.

  • Core competencies apply to all staff of ITU, regardless of staff category, grade or job function.
  • Functional competencies vary depending on the job type and level.
  • Technical competencies describe the specific knowledge and skills that are technical in nature and are specific to a job and level. These are still to be defined to complete the ITU Competency Framework.

Each competency has a general definition followed by a list of five (5) to six (6) effective behaviors.

The effective behaviors represent indicators of how a competency may be demonstrated. The effective behavioral indicators are not exhaustive, and some may be more important than others depending on the staff member’s role in the Organization as well as the position he/she occupies.

Learn more about ITU Competencies