ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. 


Technical Consultant-Assessment of Digital Skills Supply&Demand for ICT Professionals Across Kenya 


Vacancy notice no: 1369 
Sector: BDT
Department: DDR
Country of contract: Remote
Duty station: Home Based


Position number: [[positionNumber]] 
Grade: [[PositionGrade]] 
Type of contract: Consultant
Duration of contract: 65 working days up until 31 December 2023
Recruitment open to: External
Application deadline (Midnight Geneva Time): 2 October 2023




The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector (ITU-D) of the Union which deals mainly with ICT-focused development policies, strategies and programmes, as well as technical cooperation activities, to promote digital inclusion and drive digital transformation at community, country and regional levels. To effectively and efficiently serve the needs of ITU members, BDT is organized into four functional areas:

  • Office of the Deputy to the Director and Field Operations Coordination Department
  • Partnerships for Digital Development Department
  • Digital Networks & Society Department
  • Digital Knowledge Hub Department

The office of the Deputy to the Director and Field Operations Coordination Department is responsible for advising and supporting the Director on the direction and management of the Bureau. It is also responsible for leading all matters related to personnel, strategic, financial and operational planning and reporting processes. The department oversees the work of the Regional Offices, ensuring proper delegation of authority and accountability of the Regional Offices. This department coordinates the holding of BDT conferences and events, monitors the implementation of decisions emanating from the World Telecommunication Development Conference (WTDC), the Telecommunication Development Advisory Group (TDAG) or Council, and cooperates closely with the other Sectors of the Union and the General Secretariat on matters of relevance to BDT and the overall work of the Union. BDT Regional Directors report to this department.



The Kenya Ministry of Information, Communications and the Digital Economy is supported by ITU, the United Kingdom's Digital Access Programme (UK DAP) and regional and local partners of UK DAP to bolster the development of the ICT sector in Kenya, contribute to the connectivity of those who are still unconnected and enhance the connectivity of those who have yet to benefit from the digital transformation. This is achieved by implementing initiatives that seek to catalyze affordable inclusive safe secure digital access for excluded populations, supporting systemic enhancements and testing sustainable models.

Mainstreamed into the above domains are digital skilling for meaningful jobs, capacity building involving responsible digital access through practicing cyber hygiene and cybersecurity behaviors change considering the vulnerability of the targeted marginalized populations. 


Central to these efforts is the national digital skills assessment, collaboratively launched to identify gaps in digital skill demand and supply. The findings will culminate in the development of a roadmap which will inform the design of digital skilling programs in the country, ensuring they align with current and future market trends and the ICT Digital Masterplan 2022-2032. This strategic coordinated approach to digital skills development will allow effective response to the needs of Kenya's digital economy.


The initiative aligns with the ITU-FCDO partnership ‘Promoting effective regulation, greater investment and innovative models for school connectivity in underserved communities and for broader digital inclusion in UK FCDO Digital Access Programme (DAP) countries.’ ITU and FCDO share a vision for digital inclusion and a keen desire to implement a diversity of programs in service of this vision.


Under this partnership ITU focuses on providing technical assistance in its core areas of strength, including telecommunication regulation, business models, information and communication technologies (ICTs) and digital skills, working closely with FCDO’s digital development experts and the UK DAP team to build on its digital inclusion outcomes and existing stakeholders engagement. ITU’s work on digital skills under DAP leverages the joint ITU-ILO programme, supported by the African Union, which aims to boost decent jobs and enhance skills of youth in Africa's digital economy.


This initiative aims to address, among other things, the digital skills gap to increase young people's employability, working with employers to create quality jobs, sparking young people's interest in entrepreneurship, across all sectors in Kenya’s economy.



ITU is seeking for a technical consultant to support the assessment of Kenya’s national digital skills demand and supply. The project, led by the ICT Authority of Kenya, will be conducted by the International Telecommunication Union (ITU) with a financial support from the United Kingdom’s Digital Access Programme. The assessment targets the Kenyan Government's ICT Digital Masterplan (2022-2032) digital skills pillar, with an aim to harmonize digital skills training by identifying demand and supply gaps in Kenya. Lessons will also be drawn from previous ITU-ILO partnership’s digital skills assessments conducted in regions such as Kakuma and Dadaab, as well as those undertaken in other countries, to confirm the approach in Kenya. The assessment will culminate in the creation of a national digital skills roadmap, supporting the uniformity and quality of diverse digital training initiatives across Kenya and guiding the design of digital skills programs to meet market demands and future trends.


Under the guidance of the Project Manager in the ITU Regional Office for Africa, and in close collaboration with the ICT Authority, the technical consultant will:


  1. Develop a plan for assessing supply and demand for professional ICT and digital skills in the ICT sector and across other key sectors in Kenya’s economy.
  2. Assess current and emerging cross-sectoral ICT professional skills supply and demand in Kenya's public and private sectors. 
  3. Create a capacity development action plan for both the public and private sectors.
  4. Put in place a digital skills roadmap for Kenya, aiming to provide strategic guidance on the specific digital skill sets required in the Kenyan economy and ensuring a unified approach to digital skills training.
  5. Develop a high-level framework for monitoring and evaluating the outcomes and impact of training in both the public and private sectors.
  6. Present assessment findings and recommendations to ITU, ICTA and other stakeholders for input.
  7. Create supporting slides, presentation, and communication materials.
  8. As needed, attend ITU/ICTA meetings to discuss progress and findings.


The chosen consultant will conduct a comprehensive analysis and assessment of the current state of the ICT sector’s digital skills in Kenya as well as digital skills in other sectors focusing on supply and demand dynamics. The following are the assignment's high-level deliverables:


  1. A preliminary report outlining the scope of work and methodology.
  2. A kick-off meeting and stakeholders' consultations to assess the current ('AS-IS') state of target organizations and sectors and comprehend their future ('TO-BE') state.
  3. An assessment of the current and emerging supply and demand for digital skills in Kenya's digital economy.
  4. A gap analysis across public and private ICT sectors, as well as key sectors like education, agriculture, oil and gas, manufacturing, health, ICT, and tourism, to identify where skills development and training are required.
  5. Identification and documentation of ICT professionals’ skills and training needed at various levels (institutional, occupational, and individual) in both the public and private sectors to fill identified gaps.
  6. A roadmap that includes short-, mid-, and long-term capacity-development programs to address the deficiencies identified in targeted organizations and sectors.
  7. A framework for monitoring and evaluating the outcomes and impact of training in both the public and private sectors.
  8. A workshop for stakeholders to present the findings of the digital skills assessment for validation. The consultant will run the workshop, present the findings, document the discussions, and write a report. This includes organizing workshop logistics, and working in consultation with ITU.
  9. Detailed guidelines and recommendations based on the analysis presented.



  • Ability in writing business/use cases, with particular focus on ICT, digital skills and innovation work.
  • Capacity to research and synthesize information from a diverse range of stakeholders and resources.
  • Ability to work under tight deadlines.



Education: Advanced university degree in telecommunications, ICT, engineering, or other related areas (social science, social policy, economics, development studies, etc.), with experience in skills evaluations or assessments at country or regional level. 


Experience:  At least five (5) years of progressively responsible experience in the field of the assignment with experience of working in capacity/skills development, labour market policy making and programme implementation. Experience in telecommunication/ICT or digital services and digital economy.

Having strong understanding of digital economy in the context of Kenya would be an asset. Experience in collecting qualitative and quantitative data for socio-economic research projects is highly desirable. 

Proven experience in working with and supporting government agencies and/or of large-scale digital transformation or ICT, and skills assessment/measurement projects in Kenya will be an added advantage. 

Working experience with the UN and/or other international organizations will be an added advantage.


Languages: Knowledge of English at advanced level. 



280 USD per working day for 65 working days up until 31 December 2023 (a total of 18,200 USD) 



The candidate is invited to submit together with the application a concept note providing an overview of how the assignment will be approached and giving an indication of the consultant’s capacity to undertake the assignment. 



Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.