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INTERNATIONAL TELECOMMUNICATION UNION  

 

 

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.

 

Consultant for International Best Practices for the Domain Registry Operation 

 

Vacancy notice no: 1845 
Sector: BDT
Department: Regional Offices
Country of contract: Remote
Duty station: Home Based

 

Position number: [[positionNumber]] 
Grade: [[PositionGrade]] 
Type of contract: Consultant
Duration of contract: 90 working days
Recruitment open to: External
Application deadline (Midnight Geneva Time): 11 November 2024

 

ORGANIZATIONAL UNIT

 

The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union. BDT deals mainly with development policies, strategies, programming, projects, as well as technical cooperation activities to enable and foster universal access to affordable, high-quality and secure telecommunications/ICTs and Foster equitable and inclusive use of telecommunications/ICTs to empower people and societies for sustainable development. To effectively and efficiently serve the needs of Member States, BDT is organized into four functional areas:

  • Operations Coordination Department (Office of the Deputy to the Director) (DDR)
  • Projects, Partnerships & Digital Skills Department (PPS) 
  • Digital Networks & Environment Department (DNE) 
  • Digital Knowledge Society Department (DKS)

The regional offices provide assistance to the ITU Member States of the Region, ensuring a close relationship and collaboration. To implement the agreed programs and projects, in accordance with the ITU Strategy Plan and the BDT Action Plan, with the active support of all Departments, providing timely information about their development. To provide proper line management and support, the Regional Directors report to the Director of the BDT.

BACKGROUND INFORMATION

Under the guidance of the International Telecommunication Union Area Office for South America, the work to be developed will offer and complement the activities necessary for the structuring of specifications technical, commercial and financial necessary in a contractual process aimed at the promotion and operation of the Registry of Country Code Top Level Domain Names (ccTLD).

TERMS OF REFERENCE

Under the direction of the Programme Officer of the Area Office for South America, located in Santiago, the consultant will:

  • Prepare and deliver an implementation route map, Gantt Chart, aligned to the specific deadlines, expected reports, presentation of the reports, KPIs, and a description of the scope.
  • International best practices: Comparative analysis of the best practices aligned with ICANN/IANA requirements and recommendations including policies, subdomain delegation, Domain Name System (DNS), institutions, powers, Top Level Domains ccTLDs and gTLD functions, management models, operation and maintenance, commercial practices, minimum acceptable service level for the availability of Top Level Domains ccTLDs and gTLD and for information requests, which includes at least:
    • Analysis and update of DNS policies established by ICANN/IANA.
    • Policy development related to the identifier unique system of Internet Top Level Domains ccTLDs and gTLD, aligned with ICANN/IANA.
    • Description of the institutionality of the domain name system, operation, and maintenance of the Top Level Domains ccTLDs and gTLD.
    • Identification and analysis of administration, operation and maintenance models for Top Level Domains ccTLDs and gTLD.
    • Description of international best practices about minimum required infrastructure (HW/SW) to manage Top Level Domains ccTLDs and gTLD.
    • Description of international best practices about profiles and minimum qualifications necessary to operate a Top Level Domains ccTLDs and gTLD.
    • Description of best practices regarding to security aspects for Top Level Domains ccTLDs and gTLDregistration data.
    • Description of best practices for personal data protection under the administration of Top Level Domains ccTLDs and gTLDnames.
    • Description of commercial best practices for Top Level Domains ccTLDs and gTLDregistration data.
    • Description of best practices about minimum levels of acceptable quality of service for Top Level Domains ccTLDs and gTLD registration availability and information requests.
    • Description of best practices about corrective measures to ensure minimum quality of service levels acceptable for ccTLD domain name registration availability and information requests.
    • Description of best practices on business continuity and resilience plans to ensure minimum levels of quality of service acceptable for Top Level Domains ccTLDs and gTLD registration availability and information requests.
    • Description of best practices associated with financial management and best practices on marketing, promotion and merchandising for Top Level Domains ccTLDs and gTLD.
    • Description of best practices associated with DNS abuse mitigation and treatment.
    • Compare best practice delivered documents with the current status of the Top Level Domains ccTLDs and gTLD Name Registry.
    • Deliver the technical report of International best practices.

.

  • Define minimum requirements.
    • Description of the basic/minimum infrastructure required to manage the Top Level Domains ccTLDs and gTLD, hardware, software; staff and their profiles. It should include data security and the protection of critical personal information (according to national and international regulations).
    • Description of the structure of organizational staff and profiles necessary to manage the Top Level Domains ccTLDs and gTLD.
    • Review and, if necessary, update the necessary technical conditions for migration between registry operators, in a way that ensures the provision of the service, its continuity, resilience plan and transition implementation schedule.
    • Report of basic/minimum technical requirements.
  • Work with the team of experts, to define the specifications for the call for bids for the operating contract:
    • Define the necessary documents and the specifications for the selection process of the ccTLD’s operating contract.
    • Define the documents and terms of reference for the selection process for the concession contract for the organization, administration, maintenance, and operation of the Top Level Domains ccTLDs.
    • Deliver the developed documents for the specifications for the tendering of the operating contract.
  • Work with the team of experts, to elaborate Conclusions and Recommendations considering the current national and international regulations/standards/best practices.
  • Prepare a final report summarizing the results of all activities above.

CONCRETE DELIVERABLES

The consultant will deliver:
1. An implementation route map, Gantt Chart, aligned to the specific deadlines. The consultant can use any tool as is the case of Power BI.
2. Technical report of International best practices.
3. Report of basic/minimum technical requirements.
4. Documents for the specifications for the tendering of the operating contract.
5. Conclusions and Recommendations considering the current national and international regulations.
6. Final report summarizing the results of all activities above.

All deliverables will be submitted to ITU and to the National Focal Point for comments and validation for the final version.

Copyright: ITU would have copyrights on all materials presented by the consultant.

COMPETENCIES

  • Computer literacy (office, databases/content management systems).
  • Project Management.
  • Specific knowledge of Top Level Domain Name Registration (particularly as it relates to gTLDs and ccTLDs).
  • Registration of top-level domain names (particularly related to gTLDs and ccTLDs).
  • Knowledge and experience in tenders.
  • Ability to create questionnaires and to manage online sessions.
  • Ability to work independently and as part of a team, maintaining efficient working relationships, with sensitivity to ITU's multi-cultural, multi-ethnic environment and respect for diversity.

QUALIFICATIONS REQUIRED

Education:
University degree in engineering (Telecommunications, Systems, ICT, or similar), law, international relations, politics, economics, statistics, business administration, project management. 
Preferably with Project Management Certification.

 

Experience:
At least 15 years of experience, of which at least 10 years of experience in:
- Registration of top-level domain names (particularly as related to gTLDs and ccTLDs). 
- Controlling of the Registry of Top Level Domain Names of country code ccTLDs and gTLDs, analysis of international best practices aligned with ICANN/IANA requirements and recommendations, which may include policies, delegation of subdomains, DNS domain name system, institutions, attributions, functions of the ccTLD and gTLD country code top-level Domain Name Registries, administration models, operation and maintenance, commercial practices, minimum acceptable service levels.
Experience (at least 5 years) in tenders.

 

Languages:
Knowledge of Spanish or English at advanced level.

REMUNERATION INFORMATION

USD 400 per working day.

ADDITIONAL INFORMATION

•    Only eligible applicants will be contacted to respond to future detailed calls for proposals.
•    Selected applicants may be required to provide additional information.

INFORMATION ON RECRUITMENT PROCESS   


Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU career website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - @itu.int - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.

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