INTERNATIONAL TELECOMMUNICATION UNION
ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.
Unpaid Internship - HR Learning & Development Intern
Vacancy notice no: 2159
Sector: SG
Department: HRMD
Country of contract: Switzerland
Duty station: Geneva
Position number: [[positionNumber]]
Grade: [[PositionGrade]]
Type of contract: Internship
Duration of contract: 6 MONTHS
Recruitment open to: External
Application deadline (Midnight Geneva Time): 9 October 2025
ORGANIZATIONAL UNIT
The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.
Within the General Secretariat, the Human Resources Management Department (HRMD) advises the Secretary General on human resources management. It manages ITU's resources ensuring consistency with ITU strategies, policies, regulations and rules as well as UN Common System policies. It efficiently manages the human capital of the Union; creates a stimulating and supportive work environment and encourages organizational creativity and performance measurement based on results.
TERMS OF REFERENCE
Under the supervision of Head, Learning & Development Section, the intern will:
• Conduct a review of AI-driven tools and platforms for human resources management, including benchmarking and best practices. Prepare summaries, comparative analyses, and recommendations for potential adoption.
• Assist with the organizing of the AI for HR event, including research, support to logistics and being the focal point for the online community including maintaining mailing lists, discussion forums, and knowledge-sharing spaces.
• Assist in the design and coordination of learning and development activities, workshops, and webinars.
• Create training materials, presentations, and guidance documents for diverse audiences.
• Support the creation and maintenance of SharePoint sites and other digital collaboration tools.
• Draft internal communications, newsletters, and briefing notes to share updates on learning and development initiatives.
• Participate actively in team meetings, contributing ideas and feedback.
• Assist with other tasks as needed, including administrative support.
COMPETENCIES
Applying Expertise; Effective Communication; Learning and Knowledge Sharing; Organizational Commitment; Results-Focused, and; Teamwork and Collaboration.
• Strong research, analytical, and presentation skills
• Ability to work collaboratively with colleagues, shares information openly, and value diverse perspectives
• Skills or interest contributing to projects related to emerging technologies, particularly AI
• Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other relevant IT programs/applications
QUALIFICATION REQUIRED
Education: Currently enrolled in or completing a Master’s degree in Human Resources Management, Artificial Intelligence, Data Science, Organizational Development, Business Administration, or a related field. Knowledge of digital tools or AI applications is an asset.
Experience: No work experience required.
Languages: Advanced level of English.
REMENURATION INFORMATION
Unpaid Internship
ADDITIONAL INFORMATION
ITU Internship Requirements
To be eligible for an internship at the International Telecommunication Union (ITU), candidates must:
• Be under 30 years of age (Exceptions may be considered for candidates pursuing a Ph.D.).
• Be currently enrolled in an undergraduate, graduate, or post-graduate programme, or be a recent graduate (within six months prior to the start of the internship).
• Be a citizen of a Member State of ITU.
Please note that a non-remunerated Internship position at ITU does not carry the same conditions of employment as a Short-term or a Fixed-term position. Mandatory Medical Insurance, travel expenses, accommodation and living expenses are the responsibility of the interns or sponsoring institutions.
INFORMATION ON RECRUITMENT PROCESS
Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - @itu.int - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.
ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.
