ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. 


Technical Remote Participation Moderator Roster 


Vacancy notice no: 1425 
Sector: SG
Department: ISD
Country of contract: Switzerland
Duty station: Geneva


Position number: [[positionNumber]] 
Grade: [[PositionGrade]] 
Type of contract: Roster
Duration of contract: To be determined
Recruitment open to: External
Application deadline (Midnight Geneva Time): 31 December 2024




The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.


Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide.  It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.


Under the guidance of the e-Meeting Coordinator, the consultant will:


Prior to the event:
•    Meet with the Meeting Organizer / Conference Secretary for briefing.
•    Prepare virtual meeting room for the meeting.  
•    Setup equipment in ITU meeting room, including laptop and camera where moderator onsite presence is required.
•    Host and animate the relevant virtual meeting room so that remote participants can follow and participate remotely.
•    Be familiar with each session topic, correspond with Chair / Panelists to ensure they understand that event will include a component of remote participation.
•    Check that the sessions are correctly displayed on the events page of the ITU and Room Management dashboards.
•    Obtain all relevant material including documents, presentations and speaker bios and upload these to the e-meeting room.
•    Coordinate with the meeting organizer the type of access required for each meeting. Make sure the right group of participants has access to this meeting.


During the event:
•    Open virtual room, start and test audio conference.
•    Start the recording.
•    Welcome remote participants as they arrive - help and orient them.
•    Ensure that all documentation being presented is also displayed in the virtual room.
•    Communicate with the Chair if a remote participation wishes to make an intervention.
•    Taking care not to disturb the physical meeting, test audio quality with remote participant to ensure suitable for interpretation (if applicable).
•    Communicate with remote participant.  Unmute during intervention. Re-mute following intervention.
•    Provide first-level troubleshooting to technical challenges and escalate them to technical teams at ITU if necessary.
•    Stop recording and close the audio conference.


•    Ensure the smooth running of the remote participation.

•    Debrief with the e-Meeting Coordinator and provide feedback.

•    After the event, return any hardware to the e-Meeting coordinator.


Essential Functional Competencies:
•    Good communication and diplomatic skills.
•    Ability to work under pressure.


Essential Technical Competencies:
•    Familiarity and working knowledge of MS-Office (Word, Excel, PowerPoint…etc.), Adobe, operating systems (Mac OS and Windows).
•    Experience with Zoom, Teams, and web-conferencing platforms.



Complete secondary education with a diploma OR complete equivalent technical or commercial studies with a diploma. A University degree would be an advantage.


At least two (2) years of relevant experience in the field of the Terms of Reference. A University degree may replace 2 years of experience.


English at advanced level. Knowledge of another official language of the Union (Arabic, Chinese, French, Russian and Spanish) would be an advantage. 



Payments will be made according to the number of days or hours effectively worked per month.

For information, the daily salary for Geneva is approximately CHF 201.- (may vary).

If travel is required, ITU will cover travel cost and daily subsistence allowance in line with Staff Rules and Regulations.


This is a daily-basis contract depending on the duration of the activities and events.


This is a Generic Vacancy Notice - Candidates selected will be added in a Roster.

The recruitment of consultants for this Special Service Agreement (SSA) is subject to local recruitment conditions.


Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.