ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. 


Capacity & Skills Development Consultant 


Vacancy notice no: 1523 
Sector: BDT
Department: DKH
Country of contract: Switzerland
Duty station: Geneva


Position number: [[positionNumber]] 
Grade: [[PositionGrade]] 
Type of contract: Consultant
Duration of contract: 80 days within 4 months
Recruitment open to: External
Application deadline (Midnight Geneva Time): 26 February 2024




The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector (ITU-D) of the Union which deals mainly with ICT-focused development policies, strategies and programmes, as well as technical cooperation activities, to promote digital inclusion and drive digital transformation at community, country and regional levels. To effectively and efficiently serve the needs of ITU members, BDT is organized into four functional areas:

  • Office of the Deputy to the Director and Field Operations Coordination Department
  • Partnerships for Digital Development Department
  • Digital Networks & Society Department
  • Digital Knowledge Hub Department

The Digital Knowledge Hub Department is responsible for providing best practices and information to support the public policy decisions of ITU Member States.  This department provides a platform for the members, as well as for external entities such as researchers, the private sector and other development agencies, to obtain critical information on digital trends, information society developments and digital skills. In addition to consolidating ITU's position as the recognized global source for regulatory information and ICT data, this department is responsible for the work of ITU-D Study Groups. Finally, this department provides capacity and digital skills building programmes. 



The overall objective of the ITU project “Capacity Development for digital transformation” is to enhance the capacity of government officials who are engaged in digital transformation efforts worldwide.

Through its human-centric approach, the project will strengthen the capacity of policymakers in charge of designing the right policies and strategies to lead their countries through the digital transformation, staff in national regulatory authorities as well as staff representing national delegations, through engaging in relevant assessments, training delivery, and further targeted engagements based on needs.

It also aims to strengthen the digital capacities of professionals in other sectors, including regional telecommunication organisations and non-governmental entities, which increasingly require employees with digital competencies, acquiring new skills (reskilling) and improving existing skills (upskilling).

This will impact the overall economic and social development of beneficiary countries and ensure their successful digital transition. The project objectives will be achieved by delivering training courses to the main target audience of the project in specific areas related to digital transformation. All courses will be delivered through the ITU Academy platform, the main ITU training and learning portal. 



Under the direction of the Senior Project Manager, Capacity and Digital Skills Development Division (CSD), within the Digital Knowledge Hub Department (DKH) of the Telecommunication Development Bureau (BDT/ITU) and under the framework of the project “Capacity Development for Digital Transformation” the consultant will:

  • Develop and re-design a Training Needs Assessment (TNA) questionnaire/s following traditional or innovative assessment methodologies targeting relevant focal points in Governments and other relevant institutions. An initial TNA questionnaire sent by ITU in 2023 will be revised as part of the assignment.
  • Analyse data received from the TNA conducted by ITU in 2023. Identify main gaps in training requirements and demand for new customized training content.
  • Prepare a report showing the results of the training needs analysis and main findings/trends concerning training needs identified. 
  • Assess materials, including those available on the ITU Academy platform, related to the topics identified by the project, and taking into consideration the results of the TNA. 
  • Prepare a report of relevant findings with recommendations on training course content that should be developed or presented under this project. 
  • Build curated learning paths to address the identified learning needs by leveraging the existing training catalogue on the ITU Academy platform (



1. A report on main gaps in training requirements for relevant constituencies based on TNA, that will include:

  • Comprehensive Analysis: This report will encompass a thorough analysis of the Training Needs Assessment (TNA) results. It will focus on identifying and articulating the specific areas where training and skills development are lacking or are insufficient among the targeted constituencies who are mainly government officials, policy makers and other relevant stakeholders.
  • Identification of Specific Gaps: The report will detail specific knowledge deficiencies, and any other training-related shortcomings identified through the TNA. 
  • Contextual Relevance: The gaps will be contextualized in relation to the current digital transformation initiatives and the specific needs of the constituencies. This involves understanding the evolving landscape of telecommunication and digital technologies and how it impacts the training requirements related to the project at hand.
  • Recommendations for Bridging Gaps: Besides identifying gaps, the report will propose strategic recommendations on how these gaps can be bridged. This may include suggestions for new training programmes, updates of existing courses, or the introduction of new learning methodologies.


2. A report on availability and quality of training materials with respect to the training topics included in the project, including recommendations for future training content development and adaption.

  • Evaluation of Current Materials: This report will provide an overall assessment of existing training materials, including those available on the ITU Academy platform. It will evaluate their relevance, quality, and effectiveness in addressing the current skills and knowledge requirements of the target audience.
  • Identification of Shortcomings and Opportunities: The report will identify any deficiencies in the content, such as outdated information, gaps in subject matter, or lack of alignment with the identified training needs.
  • Content Development and Adaptation Recommendations: Based on the evaluation, the report will provide specific recommendations on how to improve, develop, or adapt training materials. This could include suggestions for integrating new topics, updating existing content, incorporating interactive and multimedia elements, and tailoring materials to better suit different learning styles and needs.


3. Creation of up to 8 curated online learning paths (combination of existing or recommended new courses on the same topic) on the ITU Academy platform, the organization’s main capacity development hub for external audiences. The learning paths will operationalize the findings of deliverables #1 and #2.




Applying Expertise; Effective Communication; Learning and Knowledge Sharing; Organizational Commitment; Results-Focused, and; Teamwork and Collaboration. Excellent analytical, drafting skills and a proven record in preparing studies and reports. 



Education: University degree in the field of education, international development, social science, training and development, engineering, programme/project management, and information technology. An advanced degree would be an advantage.


Experience: At least five (5) years of progressively responsible experience in capacity & skills development projects and activities.


Languages: Knowledge of English at advanced level.







230 USD per working day.


Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.